General Terms and Conditions

These Terms and Conditions explain the rules that govern your use of the BigSpin platform and our relationship with users in the United Kingdom. We set out the responsibilities of both parties, how accounts should be used, and the steps we may take to verify identity or suspend access. By using our site you agree to comply with these terms and any additional rules that apply to specific promotions or features.

Account responsibilities

You are responsible for the accuracy of the information you provide when registering and for keeping your account details secure. Only one account per person is permitted unless we agree otherwise. You must not let anyone else access your account and you must notify us promptly if you suspect unauthorised use. We may require identity verification documents before permitting play or processing withdrawals.

Eligibility requirements

Access to services on Big Spin is restricted to persons who meet the eligibility criteria stated at registration. You must be of legal gambling age in your place of residence and legally permitted to use online gambling services in the United Kingdom. We may refuse or restrict access where local law or our risk checks require such action.

Acceptable platform use

You must use our platform lawfully and fairly. Prohibited conduct includes fraud, money laundering, blocking or interfering with platform security, and using automation or bots to place bets or spins. Abusive, threatening or harassing behaviour towards our staff is not tolerated and may lead to account suspension.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which are made available with each offer. General conditions include eligibility, wagering requirements, game-weighting, maximum bet limits while a bonus is active, and any cashout restrictions. Where terms differ they will be published alongside the promotion. We reserve the right to withhold or reclaim bonuses if we suspect abuse, error or if you breach these Terms.

Deposits and withdrawals

Payment methods, minimum deposit and withdrawal amounts, and processing times are set out in our banking information. We may require verification checks, including proof of identity and payment method, before processing withdrawals. Until verification is complete withdrawals may be delayed. We may apply temporary holds to funds while we investigate suspicious activity or potential breaches of these Terms.

Dispute resolution

If you have a complaint please contact our support team in the first instance so we can investigate and attempt to resolve the matter. If a resolution is not reached we will explain the further steps available, including any independent dispute route that applies. We aim to handle disputes promptly and fairly and will retain records of relevant account activity to support investigations.

Updates to terms and conditions

We may update these Terms from time to time. Where changes are material we will make reasonable efforts to notify registered users in advance. Continued use of the service after changes are posted constitutes acceptance of the revised Terms. If you do not accept the changes you should stop using the service and close your account in accordance with our account closure process.

For account queries or to raise concerns please contact [email protected]. We encourage responsible use and expect all users to play within their limits and seek help if gambling causes harm.