Responsible Gambling Policy

At BigSpin we take safer gambling seriously. Player safety and controlled play are central to how we operate, and we encourage customers to set sensible limits and use available tools to keep their play enjoyable. This page explains the practical steps you can take to manage your account, spot warning signs, and find support if gambling stops being fun.

Player protection principles

We promote responsible play by providing clear information, practical tools and straightforward choices. Our approach focuses on prevention, early intervention and referral to specialist help where needed. We encourage customers to make informed decisions and to take regular checks on their activity and finances.

Activity-control tools

Deposit limits

You can limit how much you deposit over a chosen period. Typical options include daily, weekly and monthly limits. Setting a deposit limit helps manage spending and can be changed or removed via your account settings, subject to any verification checks we may require.

Loss limits and wager controls

Loss limits and wager controls let you cap the amount you can lose or stake within a period. These tools are designed to keep play within affordable levels. We advise reviewing and adjusting limits if your circumstances change.

Time limits and session reminders

Session timers and time-out options help reduce long sessions. You can take a short break with an account time-out or set reminders to prompt you to step away. Using breaks can be a simple but effective way to regain control.

Self-exclusion and account breaks

If you need a longer pause you can choose self-exclusion for a set period or opt for a longer account closure. Self-exclusion is a formal request to prevent access to your account for a fixed time and can be an important step for anyone struggling to stay in control. After a self-exclusion period ends you may be required to pass verification checks before play resumes.

Recognising problem gambling

Common signs that gambling may be becoming a problem include chasing losses, spending more time or money than intended, neglecting other responsibilities, borrowing to gamble and feeling anxious or upset about play. If you notice any of these behaviours in yourself or someone close to you, consider using limits, taking a break or seeking professional help.

Tips for maintaining control

Set and review deposit and loss limits regularly, stick to pre-planned budgets, take regular breaks, avoid gambling when stressed or under the influence of alcohol, and never gamble to recover losses. Asking a trusted friend to help monitor your activity can also be useful. At Big Spin we support responsible choices and encourage you to act early if things feel out of control.

Professional help and support organisations

If you need further assistance, contact recognised UK services such as GAMSTOP, GamCare or GambleAware, or call the National Gambling Helpline for confidential advice. These organisations offer free, specialist support, practical tools and guidance for you and for concerned family members.