Privacy Statement

At BigSpin we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you when you use our services. We aim to be clear about how we handle data connected to your account and activity on the site.

Types of data we collect

Personal data

When you register or verify an account we collect personal details such as your name, date of birth, contact address, email address, telephone number and identity documents where required for verification. Payment details (for example card or crypto wallet information) are collected for processing deposits and withdrawals.

Technical data

We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers and location data derived from your connection. We also record usage data such as pages visited, session times and error logs.

Transactional data

We keep records of your account activity and transactions, for example deposits, withdrawals, bets and game history, timestamps and any support communications related to those transactions.

How we use your information

We use your data to create and manage your account, process payments, verify identity, prevent fraud, handle disputes and comply with lawful requests. We also use aggregated or anonymised information to improve services, monitor performance and conduct analysis. Where you have consented, we may use contact details to send you marketing communications; you can withdraw consent at any time.

Data protection practices

We protect personal information using industry-standard security measures such as encryption and access controls. Access to your data is limited to staff and trusted third parties who need it to provide services. We retain information for as long as necessary for business, legal or reporting purposes.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, to remember your preferences and to understand how people use our services. Third-party providers may place cookies for analytics and advertising. You can manage or disable cookies through your browser settings, though this may affect site functionality.

Your rights

You have rights to access the personal data we hold about you, to request correction of inaccurate information, to request deletion where permitted, and to object to or restrict processing in certain circumstances. You can also request a copy of your data in a portable format.

Access, correction and deletion

To exercise your rights contact us at [email protected]. We may need to verify your identity before processing requests and will respond without undue delay. If you believe an error remains, contact us again so we can review the matter.

Information sharing and third parties

We may share data with payment processors, service providers, analytics partners, identity-verification and fraud-prevention services, and where required by law with authorities. Any partner we use is required to implement appropriate safeguards for your information.

Privacy policy updates

We may update this policy from time to time. When changes are made we will post the revised policy and indicate the date of the latest update. Please check back regularly to review any changes that may affect you and your use of Big Spin services.