Customer Support Center
BigSpin customer support is ready to help with account questions, withdrawals, technical issues or general feedback. If you need assistance our team can guide you through verification checks, payment queries and site navigation via live chat, email or phone. Please note Big Spin may not be licensed to operate in Great Britain; UK residents should confirm status on the Gambling Commission register before depositing or gambling. We aim to respond promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 1825 |
| Working hours | Mon-Fri, 09:00-18:00 |
For faster service have your account ID and recent transaction details ready when you contact us. Our team can assist with verification documents, payment processing and technical checks. If you require escalation ask for a manager and we will confirm expected resolution times.
Support via Email
Email is the preferred way to contact us for detailed requests, account-related issues, or any matter requiring documents or explanations. Please send your message to [email protected] with a clear subject line, a concise description and up-to-date contact details. Including your account ID and any relevant attachments helps us resolve cases faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple account and payment questions are often resolved in that time, while complex investigations, such as identity checks or payment disputes, may take longer depending on their nature and any third-party involvement. We will keep you updated and provide an estimated timeframe if a case requires extra time.
Feedback
We'd love to hear from you. If you have suggestions, ideas or spot a bug, please send them to [email protected] or use the site feedback form. Every message is read carefully and used to improve the service, fix issues and refine the user experience. Your input helps us prioritise changes and make the site clearer and fairer for everyone.